Shipping policy

 

At GENOA, we carefully prepare every order to ensure it reaches you in perfect condition.

Delivery Timeline

  • Cairo & Giza: 3–5 business days

  • All other governorates in Egypt: 6–7 business days

Please Note

  • Fridays, Saturdays, and official public holidays are not considered business days.

  • Same-day and next-day delivery services are currently unavailable.

Order Changes & Cancellations

Once your order is confirmed, our team begins processing it shortly after to ensure fast delivery.

For this reason, we are unable to modify or cancel orders once they have been placed.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order.

For complete details, please refer to our Refund & Exchange Policy.

Order Inspection

You may inspect your order while the courier waits before accepting it.

Please note that during promotional or sale periods, packages cannot be opened or inspected until the order has been fully received.

Thank you for choosing GENOA.

We are committed to delivering a premium shopping experience—from the moment you place your order to the moment it reaches your doorstep. If you have any questions, our customer support team is always happy to assist you.