Welcome to Genoa. By using our website (www.genoajeans.com) or making a purchase, you agree to the following terms and conditions. Please read them carefully before ordering.
1. 👖 Product Information
We do our best to display accurate product details, images, and sizing guides. All our denim and fashion items are original Genoa designs. Please note that actual product colors may slightly vary due to screen settings or lighting during photoshoots.
2. 🧺 Quality & Care Disclaimer
All Genoa products are crafted with high-quality materials, but we recommend following the care instructions on each item to maintain its condition. We are not liable for damage caused by misuse or incorrect washing.
3. ↩️ Return & Exchange Policy
We offer returns and exchanges within a specified period (Read our full Return Policy). Items must be unworn, with tags attached. Sale items, underwear, and personalized products are non-returnable. Genoa Premium members may enjoy extended return privileges.
4. 💰 Orders & Payments
Orders must be fully paid before dispatch unless using Cash on Delivery (COD). We reserve the right to cancel or refuse orders due to stock issues, payment failures, or suspected fraud.
5. 📦 Shipping
We deliver across Egypt. Estimated delivery times may vary due to location, peak periods, or courier delays. Premium members enjoy free shipping and faster service. Pre-order items may have separate timelines.
6. 🛡️ Privacy & Data
Your privacy matters to us. We use your data only for order fulfillment, customer service, and marketing (if opted in). Your data will never be sold or shared with third parties without consent.
7. 📋 Changes to Terms
Genoa may update these terms at any time without prior notice. Continued use of the site implies agreement with the updated terms.